Department of Public Utilities

As of March 17, 2020, the Customer Care Center windows are closed to the public in an effort to curtail the spread of COVID-19. (Los Alamos County COVID-19 Updates)

We are still available Monday - Friday from 8 a.m. to 5 p.m. by phone or email - 505.662.8333 or CustomerCare@lacnm.us

FREQUENTLY ASKED QUESTIONS - HOW CAN I CONDUCT BUSINESS WITH THE CUSTOMER CARE CENTER REMOTELY?

How can I make a utility bill payment?

ONLINE AT https://ladpu.com/paymentus

CREDIT CARD BY PHONE 1-866-417-0694

DROPBOX in the Municipal Building parking lot (1000 Central Avenue)

MAIL TO P.O. Box 99, Los Alamos, NM 87544

CALL CUSTOMER CARE AT (505) 662-8333

How will I get a receipt for my payment?

If you:

Make an online payment a receipt will automatically be e-mailed to you.

Make a phone payment to the 1-866-417-0694 number, please contact Customer Care to have a receipt e-mailed or mailed to you.

Make a Dropbox payment, write an email address on the envelope and we will e-mail a receipt to you.

Call Customer Care to make a payment, request that a receipt be e-mailed or mailed to you.

How can I get a banner permit at this time?

Banner permits are temporarily suspended as of March 17, 2020

How can I get a Lemon Lot Permit?

Lemon Lot permits are temporarily suspended as of March 17, 2020.

How do I set up cemetery services or get a cemetery plot?

Please call the Customer Care Center (505)662-8333. Most of the set up can be done over the phone and payment options can be discussed with the Customer Care Center Representative at that time.

Utilities Manager, Philo S. Shelton, III, P.E.

Operating under the jurisdiction and control of the Board of Public Utilities, the Los Alamos County Department of Public Utilities (DPU) is a customer service oriented municipal utility that provides electric, gas, water and sewer services for County residents and businesses and provides wholesale electric and water services to the Los Alamos National Laboratory (LANL).

Need help with a utilities related issue, but aren't sure who to talk to? Contact the Customer Care Center at customercare@lacnm.us or 505.662.8333

After-hours Emergencies
Call Police Dispatch at 505.662.8222

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Board of Public Utilities Vacancy Information

03/05/2020

We are currently accepting applications through April 6th, 2020 for membership on the Board of Public Utilities for a term beginning on July 1st, 2020.

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Tips on Saving Money and Energy

10/11/2019

The U.S. Department of Energy has a free energy saver booklet - Tips on Saving Money and Energy In Your Home

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Carbon Free Power Project (Small Modular Nuclear Reactor)

03/16/2018

The Los Alamos Department of Public Utilities (DPU) will request the Los Alamos County Council to authorize $63,000 to continue participation in the Carbon Free Power Project (CFPP) through March 2020. Scheduled for 6 p.m. on Tuesday, Dec. 17, the Council will meet in Council Chambers at 1000 Central Ave., Los Alamos, NM

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Future Energy Resources Committee, Reports and Implementation

06/21/2017

A final Integrated Resource Plan (IRP) that assesses future electric power supply options for Los Alamos County is posted here as of August 1st. The electric power industry is changing dramatically to reduce its emissions of carbon dioxide and other “greenhouse” gases. The Board of Public Utilities (BPU) established in 2013 a goal for the Department of Public Utilities “to be a carbon neutral electric provider by 2040.”

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