Department of Public Utilities
Tim Glasco
Utilities Manager, Timothy A. Glasco


Operating under the jurisdiction and control of the Board of Public Utilities, the Los Alamos County Department of Public Utilities (DPU) is a customer service oriented municipal utility that provides electric, gas, water and sewer services for County residents and businesses and provides wholesale electric and water services to the Los Alamos National Laboratory (LANL).

Need help with a utilities related issue, but aren't sure who to talk to?
Contact the Customer Care Center for assistance.


After-hours Emergencies
Call Police Dispatch at 505.662.8222



AUGUST 21, 2018 MATERIALS PRESENTED TO COUNTY COUNCIL ON THE STATUS OF UTILITY BILLS AND THE NEW ERP.

IMPORTANT MESSAGE ABOUT ONLINE UTILITY BILL PAYMENTS!
(June 29th, 2018)

Due to the launch of the County's new Enterprise Resource Planning software, the Los Alamos DPU App is currently inactive, including the bill pay option. Staff is working through a conversion of the App so that it points correctly to the new billing software while maintaining history from the previous software.  We apologize for any inconvenience and assure you we are working hard to complete this conversion as quickly and seamlessly as possible.  We anticipate this conversion to be complete by the end of August 2018. 

In the meantime, you can make payments online with your credit card through the Paymentus portal or over the phone. 

This does not affect any recurring electronic payments that you may have already set up, such as ACH payments.

TEMPORARY ELECTRONIC PAYMENT METHODS

You must have your Account # and Customer ID, which you may not already know. 

Contact the Customer Care Center to Get Your Account #  and Customer ID:  customercare@lacnm.us or call 505-662-8333.

Pay Your Bill Through Paymentus

Pay Your Bill By Telephone - 1-866-417-0694

ACCESS TO MY UTILITIES ACCOUNT - ON HOLD

If you are registered to use the Los Alamos DPU App, please note that the system is not registering any account activity post-July 1, 2018, including payments and account balances.  

DPU staff is working through a conversion of the app so that it points correctly to the new billing software, while maintaining history from the previous billing software.  We anticipate this conversion to be completed by the end of August 2018. 

New registrations for the app are on hold until the conversion is complete. 

We apologize for the inconvenience.  If you need an account balance, please feel free to contact us: customercare@lacnm.us or call 505-662-8333.


TOP FEATURES

Public Hearing
Proposed Changes to Sewer Rates
07/19/2018
The Board of Public Utilities (BPU) approved proposed Los Alamos County Code Ordinance No. 02-288. A public hearing will be held on September 25th at 6 p.m. in Council Chambers, 1000 Central Ave., Los Alamos, to be considered for adoption by the County Council.
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Environmental Financial Econ
New Enterprise Resource Planning Software
05/04/2018
Los Alamos County upgraded its Enterprise Resource Planning Software on July 1, 2018. As a customer of the Department of Public Utilities, what should you expect?
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NewsBullet
Carbon Free Power Project (Small Modular Nuclear Reactor)
03/16/2018
The BPU and County Council voted to sign the Power Sales Contract to continue in the Carbon Free Power Project at the April 10, 2018 joint meeting. The County will re-evaluate its interest in the project in a year. At the direction of the Board of Public utilities, DPU is exploring whether to add a next-generation nuclear power facility to the County's energy generation portfolio to meet a 2040 goal to be carbon neutral. Through its membership with UAMPS (Utah Associated Municipal Power Systems), DPU is specifically looking at the Carbon Free Power Project that will utilize small modular reactor technology developed by NuScale Power.
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Contact Info

505-662-8333

505-662-8005

customercare@lacnm.us

1000 Central Ave., Suite 130

Mon - Fri

8:00 am - 5:00 pm