Payment Options & Financial Assistance
Contact Info

For all billing inquiries or to learn more about assistance programs, please contact the Customer Care Center.


WAYS TO PAY YOUR UTILITIES BILL

ONLINE OR USE OUR APP
We're excited to offer customers the Los Alamos DPU App, a new convenient way to access their accounts, pay their bills and more.  Register online or through the mobile app today!  As of March 2017, all utility customers must register in this new system to access their accounts, even if they were registered in the old system.

My Account Portal


AUTOMATIC PAYMENT PLAN
Download Authorization Form

CREDIT CARD BY PHONE
1-866-417-0694

TELLER OR ATM
Visit a Los Alamos National Bank (LANB) Teller or ATM

MAIL TO
P.O. Box 99, Los Alamos, NM 87544

COME SEE US
1000 Central Ave. Drop your payment in the dropbox in the parking lot or inside at the window.

BUDGET BILLING

The Budget Billing program establishes an equal monthly utility payment, creating budgetary control for DPU customers. The only requirements are that the account balance is zero when joining the program and that the customer has lived in the same place for at least twelve months. The Budget Billing year starts in August and settles up in July. 

When joining Budget Billing, the monthly payment is determined by totaling the previous year’s bills and dividing that total by 11. The resulting average amount will be billed on the August through June bills. Payments must be made on or before the due date shown on each month’s bill or the account will fall out of the Budget Billing program. 

In July the utility bill reflects a settlement amount, indicating overpayment or underpayment throughout the Budget Billing year. Budget Billing members only pay for the services and commodities used during the Budget Billing year. If there is underpayment, the settlement amount due will show on the July bill. If there is overpayment, the settlement amount credit will show on the July bill and the DPU will send you a check for that amount.

To sign up for Budget Billing contact your Customer Care Center representative.

UTILITIES ASSISTANCE PROGRAM

The purpose of the UAP is to provide assistance to low income customers of the Utility during the months of October through March, or year-round for Senior Citizens over age 65. Funding is provided voluntarily from customers. To qualify for monthly assistance, the household income of the applicant must be below 50% of the median household income for the Santa Fe Metropolitan Statistical Area (MSA), which includes both Santa Fe and Los Alamos counties. The Department will verify income levels by requesting either copies of tax returns or pay stub.

For more information:

General Rule GR-18 - Utilities Assistance Program

UAP Application and Declaration Statement


MORE FINANCIAL ASSISTANCE

There are other public and private programs in Los Alamos County and New Mexico that can help with utility costs. To learn more about these programs listed below, call the assistance organization directly at the number shown.

New Mexico Low Income Energy Assistance Program (LIHEAP)
http://www.hsd.state.nm.us/LookingForAssistance/Low_Income_Home_Energy_Assistance_Program.aspx

505.753.2271
228 Onate Street
Espanola, NM 87532

LA Cares
505.661.8015

Self-help Inc. (Includes Salvation Army)
http://selfhelpla.org/

505.662-4666
2390 North Road
Los Alamos, NM 87544