Payment Options & Financial Assistance
Contact Info
Donate Now

If you'd like to help others who may be having trouble paying their utility bills, please consider donating to the Utilities Assistance Program (UAP).  "Donate Now" will take you to our Paymentus bill payment portal, where you can now click on a Utilities Assistance Program button to make a donation.  You do not have to be a current LAC DPU customer to donate.  Thank you for helping our community!

> Learn more about the UAP or apply for assistance.


For all billing inquiries or to learn more about assistance programs, please contact the Customer Care Center at customercare@lacnm.us or 505.662.8333.

TO MAKE AN ONLINE PAYMENT PLEASE VISIT THE PAYMENTUS SITE HERE: 

https://ladpu.com/Paymentus 



ADDITIONAL WAYS TO PAY YOUR UTILITIES BILL



AUTOMATIC PAYMENT PLAN

Download Authorization Form

CREDIT CARD BY PHONE
1-866-417-0694

MAIL TO
P.O. Box 99, Los Alamos, NM 87544

DROPBOX
1000 Central Ave. Drop your payment in the dropbox in the parking lot or inside at the window.

BUDGET BILLING

Budget Biling GraphicThe Budget Billing program establishes an equal monthly utility payment, creating budgetary control for DPU customers. The only requirements are that the account balance is zero when joining the program and that the customer has lived in the same place for at least twelve months.  

When joining Budget Billing, the monthly payment is determined by totaling the previous year’s bills and dividing that total by 12. The resulting average amount will be billed to the customer each month for the next 12 months.  Payments must be made on or before the due date shown on each month’s bill or the account will fall out of the Budget Billing program. 

At the end of the 12-month period from the date the customer enrolled, DPU will recalculate the Budget Billing average to determine the monthly payments for the next 12 months moving forward.   

Budget Billing members only pay for the services and commodities used during the Budget Billing year. If there is an under- or overpayment, this amount is added or credited on the first bill in the new Budget Billing year.


To sign up for Budget Billing contact your Customer Care Center representative at customercare@lacnm.us or 505.662-8333

Download the Budget Billing pamphlet