Customer Care Center
Contact Info

The Los Alamos County Customer Care Center is part of the Department of Public Utilities, but is also here to help citizens and visitors find the information they need for other general County inquiries. If we can’t answer your question, we’ll find out who can!

Many County services are handled directly through specific departments, and the Customer Care Center can help direct you to the department that can best serve your needs. There are several additional services listed below that are handled directly through the Customer Care Center.

Need help?  Contact the Customer Care Center at customercare@lacnm.us or 505.662.8333.

CURRENT HOURS DUE TO COVID 19

Phone or e-mail: 8:00 a.m. - 5:00 p.m. 
In-person (limited staffing): 10:00 a.m. - 4:00 p.m.

Officials with the Los Alamos Department of Public Utilities (DPU) thank the community for its support and flexibility in working with the Customer Care Center remotely. To sustain the momentum achieved in reducing the spread of COVID-19, DPU requests citizens to consider continuing to conduct business with the county over the phone or email as much as possible and save in-person visits for when it is necessary.  Pay utility bills online, through the mail or utilize the payment drop box conveniently located in the Municipal Building parking lot. 

Contact Info

505-662-8333

505-662-8005

customercare@lacnm.us

1000 Central Ave Suite 130

Monday - Friday: 8:00am - 5:00pm

In-Person Hours 10:00am - 4:00pm