Department of Public Utilities

As of March 17, 2020, the Customer Care Center windows are closed to the public in an effort to curtail the spread of COVID-19.  (Los Alamos County COVID-19 Updates)

We are still available Monday - Friday from 8 a.m. to 5 p.m. by phone or email - 505.662.8333 or CustomerCare@lacnm.us


FREQUENTLY ASKED QUESTIONS - HOW CAN I CONDUCT BUSINESS WITH THE CUSTOMER CARE CENTER REMOTELY?


How can I make a utility bill payment?

ONLINE AT https://ladpu.com/paymentus 

CREDIT CARD BY PHONE 1-866-417-0694

DROPBOX in the Municipal Building parking lot (1000 Central Avenue)

MAIL TO P.O. Box 99, Los Alamos, NM 87544

CALL CUSTOMER CARE AT (505) 662-8333

How will I get a receipt for my payment?

If you:
  • Make an online payment a receipt will automatically be e-mailed to you. 

  • Make a phone payment to the 1-866-417-0694 number, please contact Customer Care to have a receipt e-mailed or mailed to you.
  • Make a Dropbox payment, write an email address on the envelope and we will e-mail a receipt to you.
  • Call Customer Care to make a payment, request that a receipt be e-mailed or mailed to you.

How can I get a banner permit at this time?

Banner permits are temporarily suspended as of March 17, 2020

How can I get a Lemon Lot Permit?

Lemon Lot permits are temporarily suspended as of March 17, 2020.

How do I set up cemetery services or get a cemetery plot?

Please call the Customer Care Center (505)662-8333.  Most of the set up can be done over the phone and payment options can be discussed with the Customer Care Center Representative at that time.


Philo Shelton Utilities Manager
Utilities Manager, Philo S. Shelton, III, P.E.


Operating under the jurisdiction and control of the Board of Public Utilities, the Los Alamos County Department of Public Utilities (DPU) is a customer service oriented municipal utility that provides electric, gas, water and sewer services for County residents and businesses and provides wholesale electric and water services to the Los Alamos National Laboratory (LANL).

Need help with a utilities related issue, but aren't sure who to talk to?  Contact the Customer Care Center at customercare@lacnm.us or 505.662.8333

After-hours Emergencies
Call Police Dispatch at 505.662.8222


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Contact Info

505-662-8333

505-662-8005

customercare@lacnm.us

1000 Central Ave., Suite 130

Mon - Fri

8:00 am - 4:00 pm